Do you offer free shipping?
Yes. We offer FREE ground shipping on all orders of $25 or more. We charge a flat ground shipping rate of $4.95 for all orders under $25.
How much is shipping?
We offer FREE ground shipping on all orders of $25 or more. We charge a flat ground shipping rate of $4.95 for all orders under $25.
How long will it take to receive my order?
Orders are usually processed within 12-24 hours after we receive your order. We ship orders via US Postal Service Priority Mail and First Class. The typical transit time is 2-3 business days, depending on your shipping location. Orders shipped to Alaska, Hawaii, and US Territories can take slightly longer. Orders shipped to US Military APO/FPO addressed can take up to 3-45 days or longer. You can visit www.usps.com for more detailed information about their services or to track a package.
Do you offer a 100% satisfaction guarantee?
Why yes we do! We want you to be happy with your purchase. In the unlikely event that you aren't, however, please reach out to us at help(at)leaporganics.com, and we will be happy to refund your entire purchase, less the shipping charge. All returns must be completed within 30-days of your original purchase. Refunds can only be made to your original payment of purchase. Our 100% satisfaction guarantee policy only extends to purchases made directly on our www.leaporganics.com website. If you purchased one of our items from another website or store, you must check with them regarding their return policy.
Are your products USDA certified organic?
Yes, 100% of our products are certified to the USDA organic standards - the world's gold standard of organic certification. We are one of the only companies in the world that offers a complete USDA certified organic line.
Do you test on animals? Are your products cruelty-free?
We never test on animals and all of our products are cruelty-free. We are members of the Coalition for Consumer Information on Cosmetics (CCIC), one of the world's leading administrators of cruelty-free standards. We showcase their "leaping bunny" logo on our products and website.
Are your products vegan?
All of our products, except our organic lip balms and organic shave creams, are vegan-friendly, which means they do not contain animal ingredients. We do use organic beeswax in our lip balms and shave creams, so those items are not vegan-friendly.